Trainee Appraiser

Department: Appraisals

Employment Type: Full Time

Location: Overland Park

Compensation: £22,500 / year

Description

About the team:

At VCC, the Appraisals Team play a crucial role in accurately valuing every product that comes through our doors. As the first point of contact with our valued customers goods, we carefully assess each box to ensure that we can provide a fair offer to every customer. We're proud to be the engine room of VCC, providing the stock that fuels all the other departments. We’re a fantastic team of around 30 people, and we have people working from ‘trainee’ to ‘Senior’ appraiser level.

About the role:

As an appraiser, you will appraise customers' items on a daily basis, collaborating with specialists and your team leader to assist you in making informed decisions. You will work independently as part of a larger appraisal team, striving to meet and exceed KPI targets. You will receive ongoing training and development throughout your day-to-day duties and from specialists. As an appraiser, you will always be learning, as anything could come through in a customer's box, and you will see things you have never seen before, even after years of experience.

Key goals and objectives:

Build up a comprehensive knowledge of vintage and antique items, including gold, silver, watches, jewellery, medals, toys, cameras, and other related categories.
Accurately appraise 25-30 customer boxes every day.
Ensure a quality control rate of at least 95% with no major errors, supported by routine audits from your team lead.
Manage and maintain box acceptance rate, in line with the department's key performance indicators (KPIs).

In your first three months you will:

Learn how to appraise a diverse range of vintage and antique items.
Receive and engage in training on a large range of product categories.
Collaborate closely with your team leader and others across the team to support your learning and growth.
Appraise 23-25 boxes per day.
Attend regular one-to-one meetings with your team leader to discuss your progress and key performance indicators (KPIs).

In your first six months you will:

Become an established member of the team, improving on your first three months' performance.
Develop more in-depth knowledge of various categories.
Maintain a quality control rate (QC%) of 95%+.
Keep accept rate in line with department KPIs.

Key Responsibilities

Accurately, carefully, and efficiently appraise customers' items.
Keep the work environment clean and tidy.
Be open to changes in processes or environments and embrace them, bringing any new ideas to your Team Lead to improve the working environment and efficiency.
Inform your manager immediately if you notice any health and safety concerns.
Take advantage of self-learning opportunities and those provided to you.

Skills, Knowledge and Expertise

Enthusiastic about vintage and antique products.
Displays meticulous attention to detail.
Proficient in accurate data entry.
Exhibits strong multitasking abilities.
Communicates effectively with diverse teams and departments.
Adapts well to changes in the work environment.
Values continuous learning.
Exhibits punctuality and reliability.
Demonstrates competence in IT skills.
Able to perform tasks that may involve lifting boxes up to 25kg.
Having prior experience in the jewellery or antiques trade would be beneficial but not essential.

Benefits

Location of Work: Onsite, 37.5 hours per week.
- Working on our sites, Vintage Cash Cow:
  - Overland Park, Morley, LS27 7JP.
Salary: £22.5k starting salary
Benefits:
- 🚀 Be part of a rapidly growing company with so many opportunities to progress!
- ☕️ Free lunch, tea, coffee and snacks every day
- 🌴 25 days annual leave
- 🚲 Cycle to work scheme
- 🏥 Medicash
- 🌎 2 Community/ Charity days per year
- 💸 Uncapped Profit Share Scheme
- 🧠 Oliva Mental Health
- 👟 Monthly contribution towards your gym membership
- 🎯 Regular socials and events

Key Responsibilities

Skills, Knowledge and Expertise

Benefits

About Vintage Cash Cow