Thu, 12 Mar 2026 17:55:08 +0000

About the team:At Vintage Cash Cow, technology powers every part of the customer journey  from customers sending in items to getting paid quickly and securely.Our IT team enables the entire business to operate smoothly by providing reliable systems, secure infrastructure, and responsive support. We ensure colleagues across operations, warehouse, and office teams have the technology they need to do their best work.About the role:We’re looking for an IT Technician  to provide hands-on technical support across the business. Reporting to the Head of IT, you’ll be responsible for resolving support requests, maintaining devices and systems, and ensuring colleagues have a seamless IT experience.This role combines 1st and 2nd line support, device and user management, and operational technology support within our warehouse environment. You will play a key role in keeping our warehouse running smoothly by setting up and maintaining workstations, printers, barcode scanners, handheld devices, and other critical hardware.You’ll work closely with teams across the business and contribute to improving IT processes, documentation, and systems as the company grows.This role is based in Leeds, with occasional travel to European locations. The position requires flexibility to work shifts between 6am and 10pm, including out-of-hours support as needed.______________________________________________________________________________________What You'll Be DoingActing as the first point of contact for IT support requests across office, warehouse, and remote teamsTroubleshooting hardware, software, and network issues across all sitesSetting up and managing user accounts, laptops, Chromebooks, and mobile devicesProviding IT support for remote workers and hybrid teamsManaging onboarding and offboarding IT setup for employees, including account creation and device imagingDeploying, configuring, and maintaining hardware across the businessSetting up and supporting warehouse workstations, printers, barcode scanners, handheld mobile computers, and peripheral devicesConfiguring and testing network drops, Wi-Fi access points, and cabling in warehouse environmentsSupporting AV and video conferencing equipment in meeting rooms_________________________________________________________________________________________Getting Started...Learn our IT systems, infrastructure, tools, and support processesBecome the first point of contact for IT support requestsManage user accounts and access across Google Workspace and Microsoft 365Build relationships across operations, warehouse, and office teams to understand how technology supports their workContribute to the IT knowledge base and documentationReview the hardware asset register and identify any gaps or outdated entriesFamiliarise yourself with warehouse hardware including label printers, scanners, and handheld devicesEstablishing Your Impact...Deliver high-quality support that consistently meets SLA targetsOwn incident management and help reduce recurring issues through root-cause analysisBuild working relationships with key vendors to understand SLA commitments, know how to raise priority cases, and track open tickets through to resolutionLead onboarding and offboarding processes including device setup, imaging, and secure disposalSupport remote workers and remote access solutionsTake ownership of warehouse hardware maintenance schedules and break-fix supportImprove documentation and self-service resources for common issuesDriving Excellence...Identify opportunities to improve the IT experience across the businessSupport system rollouts and IT infrastructure projectsLead IT inductions and digital literacy support for new startersMonitor system performance trends and proactively highlight areas for improvementBegin automating routine IT tasks through scripting or process improvementsChampion data protection and GDPR compliance across all sites

IT Support Technician

Department: Information Technology

Employment Type: Full Time

Location: Trimble Offices, Morley

Compensation: 28.000 £ - 33.000 £ / anno

Description

About the team:

At Vintage Cash Cow, technology powers every part of the customer journey from customers sending in items to getting paid quickly and securely.

Our IT team enables the entire business to operate smoothly by providing reliable systems, secure infrastructure, and responsive support. We ensure colleagues across operations, warehouse, and office teams have the technology they need to do their best work.

About the role:

We’re looking for an IT Technician to provide hands-on technical support across the business. Reporting to the Head of IT, you’ll be responsible for resolving support requests, maintaining devices and systems, and ensuring colleagues have a seamless IT experience.

This role combines 1st and 2nd line support, device and user management, and operational technology support within our warehouse environment.

You will play a key role in keeping our warehouse running smoothly by setting up and maintaining workstations, printers, barcode scanners, handheld devices, and other critical hardware.

You’ll work closely with teams across the business and contribute to improving IT processes, documentation, and systems as the company grows.

This role is based in Leeds, with occasional travel to European locations.

The position requires flexibility to work shifts between 6am and 10pm, including out-of-hours support as needed.

______________________________________________________________________________________

Acting as the first point of contact for IT support requests across office, warehouse, and remote teams

Troubleshooting hardware, software, and network issues across all sites

Setting up and managing user accounts, laptops, Chromebooks, and mobile devices

Providing IT support for remote workers and hybrid teams

Managing onboarding and offboarding IT setup for employees, including account creation and device imaging

Deploying, configuring, and maintaining hardware across the business

Setting up and supporting warehouse workstations, printers, barcode scanners, handheld mobile computers, and peripheral devices

Configuring and testing network drops, Wi-Fi access points, and cabling in warehouse environments

Supporting AV and video conferencing equipment in meeting rooms

_________________________________________________________________________________________

Getting Started...

Learn our IT systems, infrastructure, tools, and support processes

Become the first point of contact for IT support requests

Manage user accounts and access across Google Workspace and Microsoft 365

Build relationships across operations, warehouse, and office teams to understand how technology supports their work

Contribute to the IT knowledge base and documentation

Review the hardware asset register and identify any gaps or outdated entries

Familiarise yourself with warehouse hardware including label printers, scanners, and handheld devices

Deliver high-quality support that consistently meets SLA targets

Own incident management and help reduce recurring issues through root-cause analysis

Build working relationships with key vendors to understand SLA commitments, know how to raise priority cases, and track open tickets through to resolution

Lead onboarding and offboarding processes including device setup, imaging, and secure disposal

Support remote workers and remote access solutions

Take ownership of warehouse hardware maintenance schedules and break-fix support

Improve documentation and self-service resources for common issues

Identify opportunities to improve the IT experience across the business

Support system rollouts and IT infrastructure projects

Lead IT inductions and digital literacy support for new starters

Monitor system performance trends and proactively highlight areas for improvement

Begin automating routine IT tasks through scripting or process improvements

Champion data protection and GDPR compliance across all sites

Key Responsibilities

Deliver 1st and 2nd line IT support across office, warehouse, and remote teams, resolving incidents and service requests in line with agreed SLAs via the ITSM ticketing system

Set up, configure, and maintain office and warehouse workstations

Manage the full device lifecycle including imaging, deployment, MDM policy management, and secure disposal

Administer Google Workspace and Microsoft 365, including user provisioning, access management, and device policies; own IT onboarding and offboarding end-to-end

Troubleshoot network issues, support remote access solutions, and liaise with the Head of IT on infrastructure maintenance

Uphold security best practices and support GDPR compliance through endpoint protection, access controls, and secure device handling

Manage vendor relationships for hardware and software support

Contribute to IT projects, site rollouts, and process improvements; maintain documentation and look for opportunities to automate routine tasks

Skills, Knowledge and Expertise

2–4 years’ experience in IT support (1st or 2nd line)

Experience administering Google Workspace at admin level

Familiarity with Microsoft 365 for day-to-day user support

Experience managing user accounts, access permissions, and MDM policies

Ability to troubleshoot network connectivity issues across wired and wireless environments

Experience supporting laptops, desktops, and mobile devices across Windows and ChromeOS environments

Working knowledge of ITSM ticketing systems (e.g. Jira Service Management)

Experience supporting AV and video conferencing equipment

Strong communication skills and a customer-first mindset

Ability to work independently and manage multiple priorities in a fast-paced environment

Willingness to work shifts between 6am and 10pm and provide out-of-hours support as required

Experience working in a logistics, warehousing, or e-commerce environment

Relevant certifications such as ITIL Foundation

Valid driving licence (desirable — for travel between European sites)