Thu, 02 Apr 2026 15:29:02 +0100

Head of Appraisals

Department: Appraisals

Employment Type: Full Time

Location: Duiven, Netherlands

Reporting To: Operational Manager

Description

About the team:

We launched Vintage Cash Cow into Europe in 2024, with our sister company Arcavindi based just outside of Arnhem. Over the past year, we’ve built a strong operational foundation and a growing, ambitious team. We’re now entering our next phase of scale across the Netherlands, France, Italy, Germany and Spain.

At the heart of that growth is our Appraisals function.

About the role:

As Head of Appraisals, you will take this area to the next level. You’ll build on the foundations already in place, developing a high performing team and evolving how we work, embedding data, technology and AI-driven tools to improve speed, accuracy and consistency.

You’ll work closely with our UK and NL leadership and support teams, helping shape how we scale across Europe and ensuring the Appraisals function continues to drive the performance of the wider business.

This role is as much about people leadership and operational excellence as it is about appraisals, you’ll create an environment where your team can thrive, perform and grow.

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Key Goals & Objectives:

Build and scale a high-performing Appraisals team to meet growing demand

Deliver consistent team productivity (25–30 boxes per appraiser, per day)

Maintain ≥95% quality control through robust auditing and feedback loops

Drive strong commercial outcomes through effective decision-making and KPI management

Embed data-led and AI-supported processes to improve speed, accuracy and scalability

Partner with UK teams to implement best practice and continuously evolve the function

Key Responsibilities

What you’ll be doing:

Lead, coach and develop a team of Appraisers, creating clear progression pathways and a strong performance culture

Set clear KPIs, track performance, and hold regular 1:1s and performance reviews

Own team output, balancing productivity, quality and commercial performance

Use data and insights to identify trends, risks and opportunities for improvement

Introduce and embed AI tools and automation to enhance appraisal consistency and efficiency

Conduct regular quality audits, providing clear, actionable feedback

Work closely with operations to plan workload, staffing and resource allocation

Act as a key decision-maker for complex or high-value cases

Continuously review and improve processes to support scale and growth

Create a collaborative, accountable and high-energy team environment

Essential Skills & Experience:

Strong leadership experience in a fast-paced, operational or production environment

Proven ability to manage performance, KPIs and team productivity at scale

Commercial awareness, able to balance customer outcomes with business performance

Experience driving process improvement, ideally including automation or AI adoption

Excellent coaching and people development skills

Strong communication skills, with excellent command of English

Analytical mindset, comfortable using data to inform decisions

Highly organised with strong attention to detail

Comfortable working in a changing, fast-growth environment

Confident using systems, tools and technology to improve ways of working

Physically able to support operational tasks where needed

(Knowledge of antiques or second-hand goods is a bonus, but not essential, we’re more interested in your ability to lead people and build high-performing teams.)