Operations Director

Department: Operations

Employment Type: Full Time

Location: Arcavindi, Netherlands

Description

About the Team and Business:

We’re excited to launch our UK business, Vintage Cash Cow, in Europe, and we’re currently setting up our European sister company, Arcavindi, out of a fantastic space just outside of Arnhem, in order to accommodate all business operations and our ever growing team. This warehouse will fulfill orders for the Netherlands, Germany, and France and we’re looking for an experienced Operations Director to build and support this growth!

At the heart of our organisation, the Operations Team is critical to ensuring our processes run smoothly and efficiently. This role will be heavily involved in all aspects of scaling our new European team + operation. We're starting from scratch, and you'll play a vital role not only in scaling the warehouse operation but also in building an incredible team, who are equally as passionate about business efficiency, productivity, profitability, and delivering an exceptional customer experience.

As Operations Director, you will partner with the wider business, including our UK business, and work closely with the executive team to elevate and grow the Operations Team here in The Netherlands.

This is an amazing opportunity to make a big impact on an ever-expanding business and shape the future of our European operations.

About the role:

With continued success within our UK operation and now big plans for European growth, we’re looking for an Operations Director to help propel us into the next phase. While we have a well-functioning UK operations team, a huge part of this role will be building the operations, processes, and warehouse structure in Europe from scratch, whilst using our learnings from the UK operations as well as your own experience.

This is an amazing opportunity to roll up your sleeves and build an incredible business from the ground up. This is a dynamic, transformational role where you’ll be required to be passionate, proactive, and commercially astute. You'll manage and optimise all aspects of our appraisals, marketplace, and logistics operations, while being an inspirational and supportive leader. As operations sits at the core of the business, we need someone who can embed themselves in the business, inspire change, and drive everyone forward with us!

Key goals and objectives:

Drive operational efficiency, by creating a fast, reactive, scalable model factoring in technology, process optimisation and building a data-centric culture
Develop a scalable blueprint for operations to move into new markets internationally
Instil a data and high-performance culture across all operations.

Key Responsibilities

Develop a clear plan for the European operational function and implement it through coaching, mentoring, and change management, ensuring the teams are motivated, fully resourced, and skilled to succeed
Responsible for the development and implementation of operational strategies and processes, striving to maximise efficiency, productivity, and profitability
Oversee operational capacity, ensuring resources are optimally allocated to meet business demands and support growth
Drive productivity by identifying areas for improvement, streamlining processes, and implementing initiatives that enhance performance across the team
Create a customer-centric environment, ensuring that all operations are aligned with delivering exceptional customer experiences and satisfaction
Oversee people/team development and training, ensuring that the team is well-equipped with the skills and knowledge to perform at their best and grow within the company
Ensure health and safety standards are met, managing facilities to ensure a safe and functional work environment
Oversee the day-to-day product processes and logistics throughout operations, maintaining smooth and efficient workflows
Develop and manage capacity forecasts and KPIs to measure performance and identify areas for improvement
Analyse data and reports, identifying trends and opportunities for operational optimisation
Collaborate with the executive team to develop and execute business plans and growth strategies
Identify and implement new technologies and systems to improve and optimise operations
Establish credibility and trust throughout the organisation as an effective leader of people, developing solutions to business challenges and changes
Be an inspirational, visible, and supportive leader, helping the teams understand and achieve their goals, embedding our values of ‘Caring, Responsible, Innovative’ into every thought and action

Skills, Knowledge and Expertise

Essential skills and experience:

Experienced in Operations and/or Logistics Management and 5 years + experience in a Senior Leadership role
Proven track record of success in developing and implementing operational strategies as well as building processes from scratch, to improve efficiency, performance and profitability in a scale-up business
Strong leadership and management skills, with the ability to motivate, mentor and develop a growing team
Excellent analytical, problem-solving and data driven decision-making skills
Excellent communication and emotional intelligence, with the ability to build strong relationships with internal and external stakeholders
Experience with warehouse, supply chain and inventory management systems.

Desirable skills and nice to haves:

Experience in the manufacturing or logistics industry is preferred
Experience in using tech and data to optimise processes and performance
Experience in a high-performance environment
Experience supporting a scale-up business with international expansion.

What's in it for you!

We’re growing rapidly – and this is only the beginning. This is your chance to join early in something seriously exciting.
You’ll be part of a team uncovering vintage and antique treasures every single day. Our amazing customers send us fascinating items from all over the country – and you’ll help give them a second life.
You’ll be contributing to something that truly matters. We’re building a sustainable, circular company that helps people declutter with ease – while finding new homes for pre-loved pieces full of history and charm.
The tools, resources, and support you need to succeed and grow. We’re big believers in self-improvement and will back you to become the best version of yourself.
A collaborative and supportive team. We’ve got each other’s backs, and we work hard to create a space where everyone feels safe, included, and inspired.
25 days of annual leave, plus great benefits.
Daily lunch with the team – on us!
A fun, inclusive, and thoughtful company culture.

✨ We’re proud to be an equal opportunity employer.
We’re building a workplace where everyone feels heard, valued, and empowered to be their authentic self. Diversity fuels our creativity, innovation, and success – and we welcome applicants from all backgrounds, perspectives, and experiences.

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply – your unique strengths might be exactly what we need. And if you need any adjustments during the hiring process, just let us know – we’re here to support you.

Key Responsibilities

Skills, Knowledge and Expertise

What's in it for you!

About arcavindi